audio /video unsynced in webcam recordings

A colleague is recording webcam on a surface laptop. The audio (her talking) does not sync up with the video in her recording. Any ideas on how to fix this?

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Wow. I have never heard of this happening. I would have her make sure everything is updated. Both the Windows OS and the camera software she is using. Next check her camera settings. Last do a restart.

Thanks for the reply. I will ask her to double check that she has done that. Hope this helps!